Security and privacy
SMS is simple for the sender. Behind the messages is information that must be kept safe. That is why security and privacy are being built into SeMSe from the start – not added afterwards.
Every customer will have their own data
In SeMSe, each organisation's data will be kept separate from all others. No customer will be able to see another customer's messages, groups or users.
We have no access to message content
With FairGateway, each customer has its own FairGateway on its own phone, and we as the supplier have no access to message content. SeMSe is being built on the same principle: only the organisation's own users will have access, according to the roles you give them.
The right access for the right person
Users will only get access to the groups and conversations they need. Roles will decide what each person can see and do.
Who was responsible, and when?
SeMSe will log messages, assignments, acknowledgements, escalations and calls, so you can see afterwards who was responsible, and when.
The number is yours
The number, the phone and the subscription always belong to your organisation. You choose your own operator and are never locked in to us.
Only what is needed
SeMSe will only store the information it needs to work. With FairGateway, all message data is stored locally on the customer's own FairGateway, and we do not store or process the content. SeMSe customers will get a data processing agreement. Data will be exportable and deletable.
Opt-out: recipients decide
Anyone who receives messages from you will be able to reply STOPP at any time to opt out, START to opt back in, or INFO to find out who is sending. Opt-outs will be handled by the platform, not by individual case workers, so nobody sends to someone who has said no by mistake.
Built on recognised frameworks
We use the GDPR, NIS2, the NSM basic principles for ICT security and ISO/IEC 27001 as references and design principles in our development. Fair Teknologi is not certified under these frameworks.
Groups, roles and access
Each number will have its own groups. One employee will be able to belong to several groups, and messages will be able to be forwarded between groups, even across numbers.
- Tenant-admin will manage the whole organisation.
- Group admin will add members to their groups.
- Member will read and reply to messages in their groups.
- Message flow
- Member of group
- Forwarding